Tote Bag

Shipping within Canada only. Shipping cost included in product price.

1. Eligibility for Returns and Exchanges

1.1. To be eligible for a return or exchange, the following conditions must be met: - The item must be in new, unused, and undamaged condition. - The original packaging, including all tags and labels, must be intact and undamaged. - The return request must be made within [15] days of receiving the item.

2. Return Process

2.1. To initiate a return or exchange, please follow these steps: - Send an email to info@futureblackfemale.com - After submitting your request, you will receive an email with further instructions on how to return the item.

3. Shipping Costs

3.1. Customers are responsible for covering the shipping costs associated with returns or exchanges, except in cases where the return is due to an error on our part, such as sending the wrong item or a defective product.

**4. Refund and Exchange Process**

4.1. Once we receive your returned item and inspect it to ensure it meets our return eligibility criteria, we will process your refund or exchange.

4.2. Refunds will be issued to the original payment method used for the purchase. Please allow 3-5 business days for the refund to appear in your account.

4.3. Exchanges will be processed as promptly as possible, and we will ship the replacement item to you after receiving and inspecting the returned item.

**5. Exceptions**

5.1. In the event of a damaged or defective product, please contact our customer support team within [15] days of receiving the item for assistance. We may require photographic evidence of the damage or defect to process your request.